Online Survey

TYPE OF SURVEY

You’ll earn online store credits or get in-store e-vouchers for taking this survey. We’ll send them out within 7 days from submission. Thank you for your time and we appreciate your feedback!

Please select your preferred survey:

Regular Survey

Quick Survey

Order Date (Survey Reward is only available for an order made in the last 15days):

Select your preferred survey reward. Online store credits can only be redeemed in our website (please use your registered email address). *In-store coupon is valid at any of our branches and can only be redeemed at the store. All survey rewards expire after 30 days.

₱15 Online Store Credit

*Free 16oz Iced Tea In-store Coupon

Thanks but I don’t want it.

₱10 Online Store Credit

*Free 12oz Iced Tea In-store Coupon

Thanks but I don’t want it.

How did you order from us?

In-store / Walk-in

Website

Foodpanda

GrabFood

Did you order for dine-in or takeout?

Dine-in

Takeout

Please specify

Order Number

Receipt Number

Proof of Receipt is required to earn a survey reward. Upload up to 2 photos or screenshots:

Choose File

BASIC INFO

First Name

Last Name

Would you like to join our SMS and email marketing? (We promise to send only one newsletter a month on new promos and product updates.)

Yes

If your feedback requires a follow-up, would you like us to contact you?

Yes via email

Yes via mobile

Email (If you have a registered account on our website, use the same email)

Mobile Number

How did you find out about us?

Which branch did you visit or placed an order?

OVERALL EXPERIENCE

Was this your first time ordering from Jus & Jerry's?

Yes

How often do you dine or visit our restaurant?

More than once a week

Once a week

More than once a month

Once a month

Once every 2 months

Once every 3 months

Once every 6 months

Once a year

Rarely

How often do you order through our website?

More than once a week

Once a week

More than once a month

Once a month

Once every 2 months

Once every 3 months

Once every 6 months

Once a year

Rarely

How often do you order from us through the third-party app?

More than once a week

Once a week

More than once a month

Once a month

Once every 2 months

Once every 3 months

Once every 6 months

Once a year

Rarely

How often do you order from us through the third-party app?

More than once a week

Once a week

More than once a month

Once a month

Once every 2 months

Once every 3 months

Once every 6 months

Once a year

Rarely

How satisfied are you with the overall store, food and service experience?

How satisfied are you with the overall website, food and delivery experience?

How satisfied are you with the overall food and delivery experience?

How likely are you going to refer Jus & Jerry's to your friends and family?

How likely are you going to reorder again at Jus & Jerry's?

IN-STORE DINING EXPERIENCE

How would you rate the layout and visibility of our menu board?

How would you rate the overall store ambiance?

How would you rate the overall store cleanliness?

DELIVERY / PICK-UP / DINE-IN EXPERIENCE

Did you order for delivery, pick-up or dine-in?

For delivery

For store pick-up

For curbside pick-up

For dine-in

Was this your first time ordering for delivery through our website?

Yes

How would you rate the overall delivery service?

How satisfied are you with the speed of the delivery service?

How would you rate your delivery rider?

Which delivery service did you use?

J&J Delivery

Borzo Delivery

How likely are you going to reorder using Borzo Delivery?

How would you rate the delivery fee for Borzo Delivery? (1=expensive | 5=affordable)

How would you rate the delivery fee for J&J Delivery? (1=expensive | 5=affordable)

How would you rate the minimum order discount or free delivery? (1=too high | 5=very reasonable)

How would you rate the overall pick-up service? (from placing to picking up the order)

How would you rate the speed and timeliness of your pick-up order?

How would you rate the overall dine-in service? (from placing the order to dining-in)

How would you rate the speed and timeliness of your dine-in order?

How would you describe the completeness of your order? (Check all that applies)

All the orders were correct.

One of the paid item was missing / incorrect.

Some of the paid items were missing / incorrect.

Paid condiments or utensils were missing / incorrect.

Some of the items that I wanted to order were not available.

What was missing or incorrect in your order?

FOOD EXPERIENCE

How would you rate the overall food quality?

How would you rate the overall food packaging?

What should we improve in our packaging? (Optional)

How would you describe our menu prices?

It's cheap.

It's affordable.

It's priced right.

It's quite expensive.

It's very expensive.

How would you describe our menu prices?

It's cheap.

It's affordable.

It's priced right.

It's quite expensive.

It's very expensive.

How would rate our menu offering? (1=unappetizing | 5=excellent)

Was the food still hot & fresh?

It was hot & fresh.

It was hot but not fresh.

Slightly hot & fresh.

Slightly hot but not fresh.

It was fresh but wasn't hot anymore.

It wasn't hot & fresh anymore.

I couldn't say for other reasons.

Which food did you like the most in your order? (Optional)

Which food did you dislike the most in your order? (Optional)

IN-STORE SERVICE EXPERIENCE

How would you rate the overall customer service experience?

How would you rate the timeliness and speed of the service?

How long did you wait before your order was served?

less than 15 mins

15-20 mins

20-25 mins

25-30 mins

30-45 mins

more than 45 mins

Which type of payment do you always use or prefer to pay for food orders?

Cash

GCash

Paymaya

Credit Card

Debit Card

Bank Deposit / Transfer

I would rather not say.

THIRD-PARTY APP EXPERIENCE

How would you rate our menu listing and presentation in the third-party app?

Any suggestions on how we can improve our menu listing and presentation? (optional)

How would you rate our menu pricing in the third-party app?

How did you find our store in the third-party app?

I searched "Jus & Jerry's"

It was in the featured listing.

It was in the promo listing.

It was shown as an ad.

I just stumbled upon it via browsing.

How did you find our store in the third-party app?

I searched "Jus & Jerry's"

It was in the featured listing.

It was in the promo listing.

It was shown as an ad.

I just stumbled upon it via browsing.

Which type of payment do you always use or prefer to pay for food orders?

Cash

GCash

Paymaya

Credit Card

Debit Card

Bank Deposit / Transfer

I would rather not say.

Which type of payment do you always use or prefer to pay for food orders?

Cash

GCash

Paymaya

Credit Card

Debit Card

Bank Deposit / Transfer

I would rather not say.

WEBSITE EXPERIENCE

How would you rate the overall online ordering experience at our website?

Which type of device did you use when you ordered at our website?

Mobile Phone

Tablet

Computer

How would you rate the layout and user-friendliness in desktop/computer mode?

How would you rate the layout and user-friendliness in mobile mode?

How would you rate the layout and user-friendliness in tablet mode?

How would you describe the layout and ease of use during checkout?

Everything was clear and easy.

It was okay overall.

It was somewhat confusing and can be improved.

It was not user-friendly and really needs improvement.

It was horrible and took a lot of time to figure things out.

What should we improve in the layout? (Optional)

Which type of payment do you always use or prefer to pay for food orders?

Cash

GCash

Paymaya

Credit Card

Debit Card

Bank Deposit / Transfer

I would rather not say.

ADDITIONAL FEEDBACK (OPTIONAL)

You can tell us more about your experience and feedback.

File Upload (Optional)

Choose File

I consent to having this website store my submitted information so they can respond to my inquiry.

WE'RE HAVING GOOSEBUMPS!

TYPE OF SURVEY

BASIC INFO

OVERALL EXPERIENCE

IN-STORE DINING EXPERIENCE

DELIVERY / PICK-UP / DINE-IN EXPERIENCE

FOOD EXPERIENCE

IN-STORE SERVICE EXPERIENCE

THIRD-PARTY APP EXPERIENCE

WEBSITE EXPERIENCE

ADDITIONAL FEEDBACK (OPTIONAL)

Surprisingly Good, It's Just Jerrific!

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